Porting - How to (residential customers only)

Requesting information about your customer

If you need details of your customers existing mortgage, please call us on 0345 601 2744 to request this information. You must be registered with The Cambridge to allow us to release information over the phone, following verification. 

Alternatively, you'll need to complete the Intermediary Customer Information Request Form. You can password protect and email this to intermediary@cambridgebs.co.uk.

Porting fees

Where a fee is due, the fee payable will mirror the additional borrowing fee for the selected product, this fee can either be added to the loan or if your customer would like to pay the fee upfront, they’ll need to call us on 0345 601 2744 to pay this by debit card. There will be no application fee.

Porting scenarios

Porting like-for-like or reducing the balance - your clients existing product will be transferred to the new mortgage application. No product fees will be charged however if the existing balance is decreasing, early repayment charges may be due.

Porting with Additional Borrowing - a new product will need to be chosen for the additional borrowing, based on the overall LTV. Our existing product range can be found here and the new product will need to be confirmed when completing the Porting Request Form.

Moving home, and choosing a new interest rate - this will not be treated as a porting request, and the Redemption Administration Fee of £60 will be charged when redeeming their existing mortgage. Please check if your customer’s existing product has an early repayment charge.

Apply for a Decision in Principle

If your customer would like to proceed, they'll need to complete and sign the Mortgage Application Form and complete the Porting Request Form. You can password protect and email these to intermediary@cambridgebs.co.uk.

We’ll input the application, submit the request to our Underwriters and email you once we have a decision with a copy of the ESIS.

Supporting documents and valuation

Once the application has been submitted you will receive an automated email.  It is now time to upload all supporting documents.

Visit our Proof of income and Acceptable Identification guides for a full list of documents you'll need to provide.

If applicable, you'll also need to provide any additional documentation requested in your decision in principle email.

Your porting application will now be available to view via our Online Intermediary Services. Please upload all supporting documents directly to our Online Intermediary Services for a case packager to review.

For Valuations, our panel Manager, Legal and General, will contact your customer directly to arrange for the fee to be paid.

Interest Only

If your customer has chosen Interest Only as their repayment method please also ask them to sign the Interest Only form and upload it to our Online Intermediary Service.

Solicitors

The Cambridge uses an approved solicitor panel. If your client’s chosen Solicitor is not on our existing panel and you’d like us to consider adding a Solicitor, the Solicitor will need to apply via Lender Exchange and be eligible based on our criteria. You can contact Lender Exchange on 0344 244 3784 to discuss the application process.

If your customer has selected a non-panel Solicitor, they’ll be responsible for our legal fees in addition to their own legal fees, as we will instruct a solicitor on our behalf to check the legal work. A summary of these legal fees can be found here. 

View your offer

Once we have the documents required and the Underwriters have issued the offer, a copy will be available to download through our Online Intermediary Services. Both your customer, and their Solicitor will receive an emailed copy.

If you have any further questions you can talk to the team on 0345 601 2744.