Switching Mortgage Deals - How to

    1. Switching my customer’s mortgage deal?

      There are two ways that you can switch your customers mortgage deal:

      • Paper application. See below.
      • Online – this is currently only available to certain types of mortgage accounts. If you’re customer’s mortgage is eligible to switch online, we will have sent details via email of how to do this. You can find more information on how to switch online here.

      Whilst we work to expand the offering of our switching portal, all other mortgage switch requests can be completed by following the guide below.

    2. Requesting information about your customer

      Give us a call on 0345 601 2744 to request the information you need about your customer. If your customers account has multiple parts, not all parts may be coming to an end. The team will be able to confirm this over the phone or via email.

      If you're not the named intermediary who arranged the customer's mortgage or are not currently registered with us you'll need to complete the Intermediary Customer Information Request Form and email it to intermediary@cambridgebs.co.uk - make sure you zip and password protect any documents with sensitive information to keep them safe.

    3. Receiving information about your customer

      We can confirm your customer's details over the phone to allow you to speak with them about the most appropriate mortgage for their needs.

      If you're not the named intermediary who arranged the customer's mortgage or are not currently registered with us we'll securely email you the information you need about your customer's mortgage.

    4. Find the right products

      Our switching options will be listed on Twenty7Tec, Trigold, Mortgage Brain and Ignite and will be labelled ‘Product Switch’ or you can take a look on our products page.

      If your customer’s mortgage has more than one part, you’ll need to request a European Standardised Information Sheet from us to illustrate the whole mortgage - just give us a call to do this.

    5. Proceeding with the product switch

      If your customer accepts the European Standardised Information Sheet and wants to proceed they'll need to sign the Product Switch Acceptance Form which you can zip, password protect and email to intermediary@cambridgebs.co.uk

      Mortgage switches take place on the first day of the month, provide us with all the required documentation by the 10th of the month before the switch date to ensure a smooth switch for your customer.

      Your customers can switch up to 90 days before the end of their current deal without incurring Early Repayment Charges.

    6. Need to make a change?

      If your customer would like to make a change to their product, the date of the switch or even cancel their product switch request, we need to have confirmation of this at least 14 days prior to the switch date. The switch date is the 1st of the month, and not the date of their payment.

    7. Done!

      We’ll make sure the switch takes place and we'll send you an email to confirm when this will happen. We'll pay your procuration fee within 30 days of the switch.

       

      Need a new valuation? 

      To assess your customers loan to value we will use an index-linked valuation figure.

      If a new valuation is required we'll need the following information:

      - customer’s mortgage account number

      - customer’s contact number for payment of the valuation fee, and the best person to contact to allow access to the property

      - estimated current property value

       

      This information can be provided to us over the phone (0345 601 2744) or securely via email to intermediary@cambridgebs.co.uk

      Your customer will be contacted directly by Legal and General Surveying Services for payment of the fee and we’ll make sure you get a copy of the valuation report too.