Your trickiest mortgage cases.
Completed with a bit of common sense.

The Cambridge Building Society is committed to delivering a clear, timely and straightforward service to intermediaries at a time when their needs, and those of their clients, are becoming more complex than ever before.

It’s absolutely vital we continue to remain an expert voice that supports real people with making robust financial decisions. This means we continually listen to what our intermediary partners are saying and closely follow the changing mortgage landscape. By staying true to our values, we believe we’ll remain best placed to help deliver our objectives which include helping people buy a home.       

We make an effort to understand the challenges first time buyers and current home owners have. By frequently reviewing and revising propositions and initiatives we want to ensure that we are in the best possible position to support intergenerational housing aspirations.

Through our support of First Time Buyer initiatives such as Help to Buy, Shared Ownership and relaunching our 95% LTV mortgage range, we aim to ensure we can provide options to First Time Buyers who are unable to rely on the ‘Bank of Mum and Dad’. 

Additionally, our Shared Ownership and Help to Buy range includes products for borrowers wishing to remortgage, supporting those who have recently got a foot on the housing ladder but have a limited choice when they come to the end of their current deal.

We recognise the later life borrower segment continues to grow and like all other parts of the mortgage market, it is vital that we continue to consider product innovation and lending criteria to support. There are many reasons for the need to continuing to borrow well into later life such divorce/separation, more appropriate housing, adapting current property and gifting. We made the decision to remove our upper age in 2016.

We offer a diverse and flexible range of mortgage products and pair this with easy-to-understand and consistent criteria, award winning service and additional personalised support for cases with more unusual or specific requirements. For instance Self-employed clients are more likely to have different needs, we pride ourselves on our expertise to fully understand Limited Company, Partnerships and Sole Trader Accounts. We team this with specific products that make home ownership possible for those who are Self Employed with just one year’s accounts.


If you would like to discuss a case, get in touch with your dedicated Business Development Team on 0345 601 2744 or visit We can help find you the right solutions for your clients.     

Our current service levels

Calls answered within

Current service

1 min

Target 30 secs

DIP Decision

Current service

3 days

Target 2 days

Mortgage Application

App received to reviewed

12 days

Target 3 days

Documents to be reviewed Current service 2 days

Offer Produced Fully packaged application to offer 7 days