The Cambridge Building Society expands award winning Intermediary Team
10 January 2018 • Corporate
The Cambridge Building Society today announces an expansion of their intermediary team.
A recent £15million investment from The Cambridgeshire County Council Pension Fund will enable The Cambridge to provide support to an additional 1,000 families with buying homes over the next two years.
To help drive this additional lending Kathy Bowes, Intermediary Manager, has increased her team from 4 to 6 members. The team is extremely experienced and pride themselves in being able to provide tailored solutions to intermediaries with non-standard mortgage proposals. Their customer service standards are consistently high and over 80% of calls are answered within 30 seconds.
Joining the intermediary team as Business Development Advisers are Harry Stafford, who moves from the Society’s Branch Network and James Taylor from the Applications Department.
They will be working alongside the established team of Business Development Advisers Nicole Marsh and Gemma Finlayson and our two highly experienced Business Development Managers Duncan Turner and Christy Rattle.
Kathy Bowes comments; “The expansion of our dedicated support further demonstrates commitment to our intermediary partners whilst ensuring that we still remain a personable team. Knowing our Intermediaries and being able to provide great service is extremely important to us all.”
Andy Lucas, Chief Operating Officer concludes; “The capital injection we received in 2017 will allow us to do more lending through intermediaries over the next two years. We’ve been investing heavily in technology which supports intermediaries, and their clients, do business with us even more easily. In the second half of 2017 we launched a mobile app enabling borrowers to track their mortgage and built a bespoke intermediary website www.cambridgeforintemediaries.co.uk.
“We are now boosting our support further by investing in this team to support our ambitions. Intermediaries play an essential role in supporting our commercial strategy and fulfilling our lending targets.
Bringing together all of these developments places us in a strong position to help even more families in our lending area realise their home-buying dream.”