Award success for The Cambridge
11 May 2018 • Corporate
This week saw The Cambridge named The MoneyAge Mortgage Awards ‘Mortgage Lender Customer Service of the Year’ at the 2018 annual awards.
The Mortgage Awards title was unexpected as this is the first time the society has been shortlisted for this award ceremony. The awards from MoneyAge aim to reward those lenders and providers in the UK mortgage space that have proved themselves worthy of recognition through offering high levels of services and innovative products. Nominees are voted on by a judging panel made up of nine respected professionals from the Financial Services Industry and the winners were announced on the night.
A team from The Cambridge attended the glittering awards ceremony held in the De Vere Grand Connaught Rooms in London.
Following the win, Tracy Simpson Head of Lending said: “We’re so thrilled to have picked up this award. In the current competitive mortgage market we’re continually looking for ways to stand out from the crowd by striving to deliver a combination of great products and great service for our Intermediaries partners.”
This success followed The Cambridge’s outstanding 2017 customer satisfaction results, where 100% of their Select group of Intermediaries said they would definitely continue using the society over the next twelve months.
Andy Lucas, Chief Operating Officer at The Cambridge commented, “We constantly keep in mind the needs of our customers and Intermediaries and make sure we provide a personal service to support them along the mortgage journey. We’re not afraid to innovate and constantly look at how we can improve the things we do – all team members across the Society are encouraged to suggest improvements and recognise excellent service.
“As a Society our mission remains as ‘Finding Solutions’ for our members. We see this as adoption of digital innovation balanced with a skilled team. Our people understand this to be business as usual at The Cambridge.”