High call volumes
It makes us so happy that you all want to talk with us, and we can't wait to speak with you too. But we're in high demand at the moment, so we're sorry that you may have to wait a little longer than normal.
We'll continue to work our little socks off and are keen to give all our Intermediaries the best experience. We're not willing to cut your calls short just because there's a queue, so, it may take a little longer than normal for us to get to you. But don't worry, we still care about you just as much and the team still really want to catch up, hear about your case and help you with your clients needs.