Covid-19 (Coronavirus)

Coronavirus could affect you and your customers in many different ways and, at The Cambridge, we’re aware your customers could be concerned about paying their Mortgage or their Mortgage Application.

First things first, we’re working hard to make sure that regardless of what’s going on, we’ll be here to help you. Our priority is ensuring the ongoing availability of services, whilst taking appropriate action to protect both our customers and our team members.

Your Business Development Team
If you’d like to discuss a product or talk through a case your dedicated Business Development Team is available over the phone on 0345 601 2744 and via Live Chat to support you with your cases.

To support our team members during this difficult time we’ve adjusted our opening hours to 8.45am – 5pm.

The team will remain available on Saturdays from 9am – 12pm.

Your customers' Mortgage with The Cambridge
We know Coronavirus is leaving some people unsure of whether they’re going to be able to rely on their income. If your customer is concerned about whether they’re able to make their mortgage payments please advise them to contact us as soon as possible. We have a supportive team who can help and they can contact them on 0345 601 3344 or take a look at our payment difficulties guide.

What we’re doing and will continue to do
• we are monitoring Government advice and will be doing everything we can to help minimise the risk of Coronavirus for our customers and team members

• we’ll be doing everything we can to keep our services available and making sure we’ll be here when you need us

we’ll continue to review and revise our plans as appropriate, balancing both the needs of our customers, intermediaries and the health and wellbeing of our team members. It is possible that some of our locations will need to close temporarily if the Coronavirus threat worsens, so keep up to date with what's happening here.

For general Coronavirus information and the latest updates we’d encourage you and your customers to take a look at the Government site.

Check back for further updates - last updated Thursday 19th March