What are cookies?

This website, along with most other major websites, uses cookies. Cookies are small text files which are stored on your computer or device when you visit a website helping the site remember information about you and your preferences.


How do we use them? 

Our online services use cookies to help keep it secure. These are essential to the service we offer as they enable you to log in and manage your accounts. Without these cookies enabled, you will not be able to use our online services.

We also use cookies to collect anonymous information that will help us understand visitors’ browsing habits on our website and to complete statistical reports on website activity. This helps us to improve our products and services.

Cookies also provide a customised user experience by remembering your preferences and settings.

None of the cookies used on our website collect personally identifiable information about you.


The types of cookies we use?

'Essential' cookies are automatically placed on your computer or device when you access our website or take certain actions on our website as long as your browser settings permit them, these enable our tools to function correctly, server routing to be consistent and for us to store your preferences in relation to non-essential cookies.

'Non-essential' cookies and other technologies are only placed on your computer or device if you have consented to us doing so when notified upon initially landing on our site.


The lifetime for each type of cookie varies and is outlined specifically in the table below, but they fall into two core categories:

Session Cookies – these are temporary cookies which are erased once you exit your web browser. We use these mainly to help keep our services secure.

Persistent Cookies – these cookies remain on your device until they expire or are deleted. We use these for a number of purposes including retrieving information you have previously provided, remembering your preferences and to collect statistical information.

A full list of the cookies that we use can be found in the table below.

Cookies we use Name Expiration   Purpose Essential / Non- essential
Google Analytics / Third Party Tracking


1 year
1 year
1 year
3 months
3 months
2 years
1 day

These cookies are used to collect information about how visitors land on and use our website which we use to help us improve our website. Non-essential
Online Services



These cookies are essential for our online services to operate securely. Without these cookies, you will not be able to use our online services.


WhosOn Live Chat WhosOn 1 year The WhosOn cookie is used to link previous chats and visits from the same person together. The cookie doesn’t collect information nor does it control any functionality of WhosOn.


Cambridge Building Society


1 year 
These are for site hosting and remembering the visitor’s preferences.  Essential

How to control and delete cookies?

You can manage whether to restrict or block cookies when you first land on our site and then following this through your web browser directly. The 'Help' function within your browser should tell you how to clear these down if you wish to do so.

Alternatively, you may wish to visit the website for the Information Commissioners Office which contains comprehensive information about cookies including how to manage them.

You can also visit Google Analytics to opt out of being tracked by Google across the websites you visit or open your option panel to reset your preferences for our site specifically.

Please note that if you decide to block all cookies, you will be unable to use our online services.