What are cookies?

This website, along with most other major websites, uses cookies. Cookies are small text files which are stored on your computer or device when you visit a website helping the site remember information about you and your preferences.


How do we use them? 

Our online services uses cookies to help keep it secure. These are essential to the service as they enable you to log in and manage cases with The Cambridge. Without these cookies enabled, you will not be able to use the online services.

We also use cookies to collect anonymous information that will help us understand visitors’ browsing habits on our website and to complete statistical reports on website activity. This helps us to improve our products and services.

Cookies also provide a customised user experience by remembering your preferences and settings.

None of the cookies used on our website collect personally identifiable information about you.


The types of cookies we use?

Session Cookies – these are temporary cookies which are erased once you exit your web browser.  We use these mainly to help keep our services secure.

Persistent Cookies – these cookies remain on your device until they expire or are deleted. We use these for a number of purposes including retrieving information you have previously provided, remembering your preferences and to collect statistical information.

A full list of the cookies that we use can be found in the table below.


Cookies we use Name Expiration   Purpose
Google Analytics / Third Party Tracking


1 year
1 year
1 year
3 months
3 months
2 years
1 day

These cookies are used to collect information about how visitors land on and use our website which we use to help us improve our website.
Online Services



These cookies are essential for our online services to operate securely. Without these cookies, you will not be able to use our online services.

Whoson Live Chat whoson 31st December 2020

This cookie is used to collect information about how visitors use our website. It also allows us to identify users to communicate with via our online web chat service 'Live Chat'.

Cambridge Building Society


1 year 
These are for site hosting and remembering the visitor’s preferences. 

How to control and delete cookies?

You can manage whether to restrict or block cookies through your web browser. The 'Help' function within your browser should tell you how to do so.

Alternatively, you may wish to visit the website for the Information Commissioners Office which contains comprehensive information about cookies including how to manage them.

Visit Google Analytics to opt out of being tracked by Google across the websites you visit.

Please note that if you decide to block all cookies, you will be unable to use our online services.